| TERMS & CONDITIONS |
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| AFFILIATE PROGRAM AGREEMENT |
Please read the Terms and Conditions carefully before registering your application
By submitting your application and signing up for the A PET’S LIFE affiliate program you agree that you:
• have read this Contract; and
• accept this Agreement and its Terms and Conditions; and
• are bound by its Terms
Completing the Pet’s Life Affiliate Program Application Form constitutes an Agreement between A PET’S LIFE ONLINE SHOP and you/your web offerings and is legally binding.
As used in this Agreement, "we", "us", "our", "A Pet’s Life" or "www.apetslife.co.za" means A Pet’s Life Online Pet Shop, and “Affiliate”, "you", “your web offering” or "your" refers to you, the Applicant.
NOTE:
If we find that there is a violation of any of these Terms and Conditions according to our expectations and definitions, all of your referral commissions due for payment will be forfeited.
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| CONFIDENTIALITY |
| We may disclose to you certain information as a result of your participation as part of the Affiliate Program, which information we consider to be confidential. This includes, but is not restricted to, our Suppliers, markups, and customer demographics. |
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| EXCLUSION OF LIABILITY |
This contract does not create any agency, employment relationship, franchise, joint venture, partnership or sales representation between you and us. You have no authority to make or accept any offers on our behalf, or to make any statement that contradicts the terms of this contract.
We will not be liable to you or any third party for any loss or damages howsoever arising from this contract.
The Applicant irrevocably covenants, promises and agrees to indemnify A Pet’s Life and to hold A Pet’s Life harmless from and against any and all losses, claims, expenses, suits, damages, costs, demands or liabilities, arising from any and all claims and lawsuits for copyright, slander, libel, and trademark violation as well as all other claims resulting from member's web pages. You also agree that A Pet’s Life is not liable for your actions, and you will bear all costs (legal or otherwise) that A Pet’s Life incurs if A Pet’s Life is sued by advertiser, client, agency, person, or entity as a result of your activities.
If your actions are perceived as violating these Terms and Conditions, you accept that A Pet’s Life will work with an advertiser, agency, client, person, or entity to divulge your personal information.
It is the OBLIGATION of the Affiliate to prove to A Pet’s Life that they are NOT committing fraud. A Pet’s Life will withhold your payment until you have satisfactorily provided evidence that you are not defrauding the system.
A Pet’s Life reserves the right to withhold payment and take appropriate legal action to cover its damages. We may also end this contract at any time without giving you prior notice or any reasons for our decision should you breach this contract or should we decide in our discretion that your website is unsuitable.
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| CONTACT INFORMATION |
| You agree to provide A Pet’s Life with accurate information about You and Your promotional methods, and to maintain up-to-date “Account” information (such as contact information, Web sites used, email address and your own domain etc). |
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| CODE OF CONDUCT / PRIVACY / LAWS |
A Pet’s Life website is hosted, controlled and operated in South Africa and is thus governed by South African laws. A Pet’s Life will take all reasonable steps to protect the personal information of all customers to the website.
A Pet’s Life will not sell or rent personal information about Affiliate members (such as name, address, email address, telephone or fax number) to third parties. We do however reserve the right to disclose information regarding our members and usage of the site to each other and, amongst others, business partners and affiliates, suppliers and other selected third parties. A Pet’s Life may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law.
Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available from http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
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| POLICIES AND PRICING |
Customers who buy products through the Affiliate Program will be deemed to be customers of A Pet’s Life Online Pet Shop.
Should the Affiliate copy any porduct information and prices off A Pet's Life for their own advertising efforts, A Pet's Life is not responsible for updating the Affiliate for product or price changes.
A Pet's Life is constantly updating product and price information and it would be the responsibility of the Affiliate to ensure that their web site constantly reflects these changes to not disappoint customers with incorrect information.
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| PUBLICITY |
You shall not create, publish, distribute or permit any written material that makes reference to us, without first submitting such material to us and receiving our written consent.
We grant you the non-exclusive, non-transferable right to display our logos and associated text solely for the purpose of linking your website to our website to assist in generating sales of our products.
You may not:
• display any of our logos or associated text on your website if you have not completed and submitted our Application form, been accepted as an Affiliate of A Pet’s Life, and agreed to our T&C;
• remove or change any elements of our logo or associated text; or
• use the logos or associated text for any other purpose.
By allowing your website to link to our website we do not sponsor or endorse your website.
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| RESPONSIBILITY FOR YOUR SITE |
You will be solely responsible for the development, operation and maintenance of your site and for all materials that appear on your site. We shall have no responsibility for the development, operation and maintenance of your site and for all materials that appear on your site.
You hereby represent and warrant to us that materials posted on your site do not violate or infringe upon the rights of any third party (including, for example, copyrights, trademarks, privacy, or other personal or proprietary rights), and that materials posted on your site are not libellous or otherwise illegal.
You may not publicise your Unique Identifying Code in any way.
You will keep your username and password confidential and not disclose it to any third party.
We will not be liable for indirect, incidental, special, or consequential punitive or multiple damages, including without limitation any damages resulting from loss of use, loss of business, loss of revenue, loss of profits, or loss of data, arising in connection with the Affiliate Program.
You shall be responsible for all usage and activity on Your account and for loss, theft or unauthorized disclosure of Your password.
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| CONTENT RESTRICTIONS |
Web sites, newsletters, or any form of communication or art work that the Affiliate uses to promote or represent www.apetslife.co.za but have official approval from the team at A Pet’s Life. We reserve the right to withhold or refuse approval on any web site, newsletter, marketing efforts at our discretion.
To be eligible for becoming A PET’S LIFE Affiliate Partner, the web sites and newsletters you own and publish/update must meet the following criteria:
• The content of the Affiliate's communication (eg web site, blog and/or newsletter) cannot contain any adult content nor link from, or to, any adult materials including but not limited to:
o Explicit, vulgar or obscene language
o Posting or referencing of sexually explicit images or other offensive content
o Promotion of adult services, such as phone sex or escort services
o The content or marketing activity cannot infringe on any personal, intellectual property or copyrights including but not limited to:
o Racial, ethnic, political, hate-mongering or otherwise objectionable content
o Investment, money-making opportunities or advice not permitted under law
o Gratuitous violence or profanity
o Material that defames, abuses, or threatens physical harm to others or to you
o Promotion of illegal substances or activities such as illegal online gambling, how to build a bomb, counterfeiting money, etc.
o Software Pirating (e.g., Warez, Hotline)
o Hacking or Phreaking.
o Any illegal activity whatsoever
o Any questionable or controversial subject matter
o Any spoofing, redirecting, or trafficking from adult-related web sites in an effort to gain traffic
• You cannot place our advertisements into your framed environment, unless approved by us in writing.
• Your web site and/or newsletter cannot be 'point, lottery, or rewards' based.
• Be content-based, not simply a list of links or advertisements, nor can the site be centered around making money off A Pet’s Life.
• Cannot offer incentives to users to click on ads; incentives include but are not limited to awarding them cash, points, prizes, contest entries, etc.
• Spawning process pop-ups and exit pop-ups are prohibited
You guarantee that all content, products, and services on your web site are legal to distribute and that you own or have the legal right to use any and all copyrighted material.
You may not place Links to A Pet’s Life content in third party newsgroups, message boards, unsolicited email and other types of spam, link farms, counters, chatrooms, or guest books.
You will only run approved banners and text links in your advertising and will NOT create your own banners or advertising text, unless expressly approved in writing from A PET’S LIFE.
You WILL NOT spam or send unsolicited email mentioning or promoting A Pet’s Life, or contravene in any way the ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT. 2002 or any successor legislation), or South African regulations that govern email marketing and/or communication
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| UTILIZING OUR LINKS & BANNERS ON YOUR SITE/ ADVERTISING |
As an affiliate partner, we will make available to you approved banner advertisements, text links and copy blurbs for our site at our discretion. You will be responsible for ensuring your Unique Identifying code is correctly added to these efforts.
You will NOT create your own banners or advertising text, unless expressly approved in writing from A Pet’s Life. Violation of this forfeits your commissions.
You shall not alter, modify or expand the links in any way. Each Link connecting users of your site to our site will in no way alter the look, feel or functionality of our site. We have the right, in our sole discretion, to monitor your site at any time and from time to time, to determine if you are in compliance with the terms of this (and any of our other) Agreements.
IF YOU FRAUDULENTLY ADD LEADS OR CLICKS OR INFLATE LEADS OR CLICKS BY FRAUDULENT TRAFFIC GENERATION (AS DETERMINED SOLELY BY A PET’S LIFE, YOU WILL FORFEIT YOUR ENTIRE COMMISSION AND YOUR ACCOUNT WILL BE TERMINATED. A PET’S LIFE RESERVES SOLE JUDGMENT IN DETERMINING FRAUD, AND YOU AGREE TO THIS CLAUSE.
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| ADVERITISNG OUR AFFILIATES |
| You grant us a non-exclusive license to utilize your names, titles, logos, and trademarks to advertise, market, promote and publicize in any manner we require. |
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| SPYWARE AND OTHER PARASITES |
Any affiliate suspected of a relationship, formal or informal, with any provider of spyware or parasitic software is subject to punitive actions by A Pet’s Life.
You represent and warrant that You will not engage in and/or facilitate spamming, indiscriminate advertising or unsolicited commercial email or otherwise fail to comply with the ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT. 2002, the Promotion of Access to Information Act 2 of 2000 (PAIA) or any successor legislation), and/or any other laws and/ or regulations that govern email marketing and/or communication.
Penalties include, but are not limited to;
(1) A person convicted of an offence referred to in sections 37(3), 40(2), 58(2), 80(5), 82(2) or 86(1), (2) or (3) is liable to a fine or imprisonment for a period not exceeding 12 months.
(2) A person convicted of an offence referred to in section 86(4) or (5) or section 87 is liable to a fine or imprisonment for a period not exceeding five years.
Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available from http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
You will not enable any Tracking Code to collect personally identifiable information of Visitors.
If the Affiliate has an online shop or is collecting information about visitors you must conspicuously post your privacy policy. Your privacy policy must comply with all laws and regulations regarding the privacy of Visitor information, be commercially reasonable, and fully and accurately disclose Your collection and use of Visitor information.
You must fully and accurately disclose A Pet’s Life access to this Visitor information.
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| COMMISSION STRUCTURE |
| We will pay you Commission calculated on the purchase of Product by users from your site who purchase such Product by accessing the www.apetslife.co.za site through the link from your site to our site. |
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| COST OF PRODUCT |
The Commission Rate is subject to change at any time or from time to time, in our sole and absolute discretion. The Commission Rate varies per Affiliate and is set at our discretion. You will be notified of any change in the Commission Rate.
Corrections against your commission paid will be made at regular intervals to take into consideration credit card fraud, cancellations and credits for returned goods. If your commission has already been paid before any of these corrections have been taken into consideration, we will calculate the corrected commission payment against future payments. You will be informed in writing as to what recon has been done against your commission.
A commission will only be paid if the visitor to our site is tracked by the Unique Identifier Code i.e. from the time of the link off your web site to the time of the sale on our site. No commission will be paid if the visitor to our site cannot be tracked by our system.
Commission is paid on the following minimal criteria:
• the customer was referred directly from your website link;
• the transaction has been verified by your Unique Identifier Code;
• the customer has paid for their purchase in full; and
• the customer has not returned the product and there are no other charge backs.
• Commission is not paid on delivery fees.
This commission payment is made every 2 months, approximately 14 days after the end of the month.
Commission payment totals must exceed the Minimum Threshold stated in your Agreement before payment will be made.
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| CHARGE BACKS |
Are defined as:
(i) product returns; (ii) duplicate entry or other clear error; (iii) non-bona fide Transactions; (iv) non-receipt of payment from, or refund of payment to, the customer;
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| PAYMENT FORMAT |
We will pay you commissions every 2 months, approximately 14 days following the end of the 2nd calendar month less any recons we’ve resolved for the previous months or current sales.
If the referral fees for that period are less than the Minimum Threshold that was set for your account, the amount will be carried over for another 2 months, until the total amount due to you exceeds the Minimum Threshold.
You must submit any queries relating to referral fees within 3 (three) working days from the last day of the calendar quarter failing which the amount specified by us will be final.
We may reject orders in our discretion which do not comply with our requirements.
Reversal of referral fees
When a customer returns goods that have generated a referral fee after the referral fee has been paid to you, the same amount will be deducted from your next payment.
If no further referral fees are generated via links from your website over the following 6months, or the contract is cancelled in the interim, we will invoice you for that amount which you will settle within 30 (thirty) days of date of invoice.
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| ORDER PROCESSING |
We reserve the right to reject orders that do not comply with certain requirements that we periodically may establish. We will be solely responsible for all aspects of order processing and fulfilment, including order entry, payment processing, shipping and handling, cancellations, returns and related customer service. We will track the volume and amount of sales generated by your site.
To permit accurate tracking, reporting, and fee accrual, you must ensure that the Links between your site and our site are properly formatted and maintained at all times.
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| GOVERNING LAW |
| This contract will be governed by the laws of the Republic of South Africa. |
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| WWW INTERNET LAWS |
| The Affiliate further certifies to A Pet’s Life that it complies with all South African and international laws associated with the transmission of email, including the Personal information legislation under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available from http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf |
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| DISRUPTION OF SERVICE |
| A Pet’s Life gives no warranty, express or implied, for any and all services and products provided, including, but not limited to, warranty of merchantability and warranty of fitness for a particular purpose. This statement expressly includes any reimbursement for losses of income due to disruption of service by A Pet’s Life or its upstream providers. |
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| TERMINATION |
Termination notice will be provided via e-mail and will be effective immediately. All legitimate moneys due to you will be paid during the next billing cycle. If the Affiliate defrauds the system, then payment is revoked as determined.
If the Affiliate wants to cancel the contract, then this needs to be done in writing, and all legitimate moneys due will be paid during the next billing cycle, once Returns & Refunds and Charge Backs have been resolved.
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| CHANGES TO CONTRACT |
We reserve the right to change this contract at any time and you will be bound by the current version of this contract. You will be responsible for reviewing the current version from time to time.
Terms and Conditions last updated on. 17 November 2009.
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| FAQ |
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| WHAT IS AN AFFILATE PROGRAM? |
An Affiliate Program is a popular online referral or leads generation initiative that enables you (the Affiliate) to build up a residual income from commission earned on all sales that originate from your web site or as a result of your online communications and marketing efforts.
The traffic that you generate on behalf of A Pet’s Life entitles you to a commission, if those leads are converted into a sale. Simply put, if someone from your web site or newsletter clicks on a banner, product description or text link advertising A Pet’s Life and ends up purchasing anything from A Pet’s Life, you will earn a commission, based on the value of that sale and your Commission Rate.
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| HOW DO I BECOME AN AFFILATE? |
A Pet’s Life will evaluate your application in good faith and will notify you of your acceptance or rejection
2. Complete and sign the Application Form
Once you have agreed to our legally binding Terms and Conditions, and your Application is accepted, we will email you with the Unique Identifying Code, your commission rate and Minimum Payment Threshold.
3. Place your Unique Identifying Code into your website to ensure that all leads which come via your efforts are tracked back to you if converted to a Sale and watch your account balance grow as your visitors become our customers.
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| HOW DOES AN AFFILIATE PROGRAM WORK? |
When you join our Affiliate Program, you will be supplied with a range of banners and textual links that you can place within your site or in your newsletters and other online marketing efforts. When a Lead (i.e. a browser on your web site) clicks on a banner, text link or product description on your site, they will be brought to our website and their activity will be tracked by our affiliate software.
You will earn a commission based on what that customer purchases on our web site.
We cannot guarantee that our Affiliate Program will make EVERYONE rich but it does have the potential to earn you residual income. The key to affiliate marketing is making sure that you firstly have decent targeted traffic to your website, and then that you can drive that traffic to A Pet’s Life through your marketing efforts, text links, banners etc.
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| WHY IS THIS AFFILIATE PROGRAM SO POPULAR? |
With literally 100’s of pet care products and accessories for dogs, birds, fish, small animals and even horses this means even more reasons for your guests to want to visit A Pet’s Life and shop with us - and more ways for you to earn commission! And as we expand our product range and source new and exciting items for our online pet shop, your opportunity to grow your residual revenue grows with A Pet’s Life.
In addition, Kirsten and Tracy’s focus on customer-care and growing a reputable and reliable online pet shop means that your marketing efforts are aligned with a team that are as enthusiastic and determined as you are to see this business grow.
At the same time, A Pet’s Life is regularly getting great publicity and running advertising campaigns in local and national press to build our brand awareness. As a member of our affiliate network, this all adds up to more credibility and recognition of our brand and greater commission opportunities for you when you promote A Pet’s Life in your online communications and marketing efforts.
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| HOW INVOLVED WILL YOU BE IN MY MARKETING ACTITIVIES? |
Per our Terms & Conditions, we expect to signoff any creative (design or text) that you publish on behalf of A Pet’s Life, or advertising www.apetslife.co.za, if it is not exactly the same as what has been provided to you for your marketing efforts.
Beyond this, we will send you regular news and helpful hints on New Products and Specials or Promotions on A Pet’s Life that might help you drive more traffic to our site. Beyond that, you are fully responsible for your own web site, marketing efforts and generating traffic.
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| I WANT TO ADVERTISE AND SELL SOME OF YOUR PRODUCTS ON MY WEB SITE - CAN I? |
This could be an effective way for you to generate leads and earn commission.
For example: You could copy a product picture and short description of that product onto your web site. Then, when the customer clicks on the 'BUY NOW' link, it would bring them through to A Pet's Life and they would complete the online ordering and purchasing transaction via A Pet's Life.
The risk with doing it this way is that you will be responsible for ensuring that the product picture and description on your web site is kept updated and reflects what is written on A Pet's Life.
If you do want to create the impression that you have an online pet shop by mirroring our products, we strongly recommend that instead of copying the product descriptions, you simply create a simple text link that doesn't have to be updated regularly and links to the full product description on A Pet's Life. |
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| WHY DOES THE LEAD HAVE TO PURCHASE ON A PET'S LIFE & NOT ON MY SHOP? |
You can not specifically own or sell our products via your web site, nor can we track purchases made on your online shop to pay you commission.
In addition, A Pet's Life has a merchant account and secure credit card payment system set-up, plus we hold the risk and expense of holding stock, tracking customer order's and stock levels, and delivery of purchases.
These are all aspects of the online purchase that become part of our responsibility once your Lead has purchased something on A Pet's Life. |
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| DO I NEED TO HAVE EXPERIENCE IN THE PET INDUSTRY TO SIGN-UP? |
No, you don’t. Although it will help if your customer-base or online audience are pet owners of course.
Once the lead generated from your web site registers on A Pet’s Life or makes a purchase, we will treat them as we would a typical customer and be responsible for answering any of their product-related questions and managing and coordinating their online purchase and delivery.
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| WHAT DOES IT COST TO BECOME AN AFFILIATE? |
| Our Affiliate Program is free to join; it's easy to sign-up and the only technical knowledge you need is how to add your Unique Identifying Code into your backend. |
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| ARE YOU VAT REGISTERED? |
| A Pet’s Life is not VAT registered, even though a lot of our Suppliers and Importers are. |
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| WHAT COMMISSION AM I PAID?
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Based on your Application and at our discretion, a commission rate will be calculated as a percentage of the selling price of the products making up a customer’s paid for order.
We understand the value of a customer and believe you must be rewarded accordingly. This means not only earning commission based on the first purchase made by that lead; but rather being rewarded for all recurring purchases made by that customer throughout their relationship with A Pet’s Life.
For example:
Your commission is earned on successful sales and recurring sales: If a person on your web site clicks on a banner advert that promotes A Pet’s Life and once they’re on www.apetslife.co.za, they buy a product for R100 you earn commission on that purchase. If they come back onto the site 2 months later and purchase again, this time for R150, you earn commission again on their purchase.
Commission is not earned on delivery fees since A Pet’s Life outsources this aspect of the purchase and doesn’t make profit on delivery
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| WHAT HAPPENS IF A CUSTOMER RETURNS THEIR PURCHASE? |
| If the customer cancels their order or returns their purchase (for whatever reasons), your commission payment will be adjusted accordingly and you will be notified as such. You only earn commission on successful sales. |
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| DO I EARN COMMISSION ON PERSONAL/VERBAL REFERRALS? |
| You can only earn commission with the online tracking done via the Unique Identifying Code that is written into your website and newsletter and that is then tracked onto our site. A Pet’s Life only pays commission on successful sales i.e. commission is earned when a lead generated from your efforts actually purchases and pays for products on A Pet’s Life. |
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| HOW CAN I ENSURE I EARN MAXIMUM COMMISSION? |
There is no straight-forward answer to this question and it ultimately depends on how targeted your online communications and efforts are.
For example, if you are only sending out a newsletter once a year to online users who don't even own pets, then you can't expect to generate many leads off that marketing activity.
On the otherhand, if you have access to online community of pet lovers and owners, use the banner adverts or marketing text links we supply on your web site, blog or newsletter, or specifically advertise A Pet's Life products that you believe your online audience will be interested in, then the opportunities for you to earn commission obviously increase drastically. |
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| WHAT IS THE UNIQUE IDENTIFYING CODE? |
We assign each affiliate who joins our Affiliate Program a unique referrer code so that we can track sales that are generated on A Pet’s Life due to a referral lead that originated on the Affiliate’s web site or due to their marketing efforts.
This code is written into the backend of your web site and our Affiliate software will track and report on all sales linked to that code, that you’re owed commission on.
The code looks something like this: |
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| WHAT’S NOT ALLOWED/ WHAT IS ALLOWED |
Essentially an affiliate would be deemed to have broken our Terms and Conditions if you have intentionally or blatantly misrepresented our services in order to make a sale or direct traffic. You are required to familiarise yourself with our Terms and Conditions and where in doubt, to contact the A Pet’s Life team for written permission for any changes to the terms of the contract.
An affiliate would also be deemed to be acting in bad faith if you have breached any of our terms or advised any third party to do so; if you have attempted to acquire or utilize any of our services in a manner other than that which was intended; or, if you attempt to reverse engineer, lay claim to, tamper with or in any way undermine any of our services or products, or our ownership/copyright thereof.
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| WHY WOULD MY APPLICATION BE REJECTED? |
| We may reject your application if we determine (in our sole discretion) that your site is unsuitable for the Affiliate Program for any reason, including, but not limited to, if your site incorporates images or content that is in any way unlawful, harmful, threatening, defamatory, obscene, harassing or racially, ethically or otherwise objectionable, such as sites that facilitate illegal activity, depict sexually explicit images; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; promote illegal activities or incorporates any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights as also highlighted in our Terms and Conditions. |
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| WHAT HAPPENS WITH LEADS GENERATED FROM MY WEB SITE? |
Once a lead comes onto A Pet’s Life, they are tracked by our Affiliate software as originating from you, and they are treated like a typical online customer of A Pet’s Life.
Some users need a bit of reassurance that the online shop is reputable, are on the look out for something in particular, or simply don’t have the funds to make a purchase immediately. Our tracking software will still be able to register commission earned should that lead only purchase from A Pet’s Life months later!
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| HOW QUICKLY CAN YOU TO SEE RESPONSE TO MY MARKETING EFFORTS? |
| We track all online purchases via our secure admin section and those that are linked to a Unique Identifying Code are automatically indicated as such in our backend. If you have good quality leads and are actively marketing A Pet’s Life in your communication efforts, we’ll be able to immediately see if we’re getting in more sales due to your efforts. |
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| WHEN DO I GET PAID & HOW? |
According to our Terms & Conditions, your commission will be paid to you every 2 months, approximately 14 days after the end of the month.
Commission payment totals must exceed the Minimum Threshold stated in your Agreement before payment will be made.
This gives us enough time to do a proper recon of your account, taking into account any Returns/Refunds or Bad Debs and ensuring your efforts are being rewarded correctly.
You will not be paid commission if a customer returns their purchase for a refund or if it’s a fraudulent purchase. But don’t worry, we don’t have many of these situations as we’re very careful about how we work and we have a secure backend and banking merchant account. We also prioritize keeping our customer’s happy so that they keep shopping on A Pet’s Life; which is great news for you as it means you’ll keep getting recurring commission from these happy repeat customers.
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| WHAT IS MY COMMISSION PAYMENT BASED ON? |
Your commission rate would have been communicated to you in your Letter of Agreement. This commission is paid on every successful purchase made by a referred customer who has come through to A Pet’s Life with a Unique tracking code identifying them as a lead from your communication activities.
Commission is calculated on the total cost price of the products in the customer’s shopping basket, and not on delivery costs.
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| WHAT IS THE MIMIMUM PAYMENT THRESHOLD ALL ABOUT? |
| When you applied to be an Affiliate, Kirsten and Tracy would have reviewed your website and newsletter etc and calculated a target that we feel you should be able to reach in your marketing activities for A Pet’s Life. It’ll become an admin nightmare (and cost us a fortune in banking fees) if we have to calculate regular small commission payments and then still do recons to take into consideration Returns and Cancelled orders prior to each payment. So instead, we follow the industry standards and have put a Minimum Threshold in place. Your commission payment must meet this target before we’ll do a recon on your account and pay you. |
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| HOW WILL YOU TRACK PURCHASES TO MAKE SURE I GET MY INCOME? |
| Our Affiliate tracking software allows us to track back the number of sales associated with your Unique Identifying Code. So long as you have written this code into your web site correctly, we can track your leads as they convert into a sale, and become regular customers of A Pet’ Life. |
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| I HAVE MORE QUESTIONS. WHAT NOW? |
Drop us a line or call us. We will be more than happy to answer any questions that you may still have.
E:info@apetslife.co.za
Amber: 071 473 3603 |
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